Calem Enterprise Customization

Customers can tailor Calem Enterprise by built-in tools without worrying about upgrading their solutions. The customization through the built-in tools is preserved when upgrading to new releases. 

Here are the areas of customization through the built-in tools:

  • ​UI Customization - change forms and reports based on requirements.
  • Data customization - add custom fields and additional dropdown values. For instance, add new work order statuses and their transitional graph.
  • Text customization - change field labels based on requirements.
  • Configuration properties - both client and server configurations can be changed based on business requirements.

UI Customization​

UI Customization in Calem Enterprise enables customers to make forms and reports concise and include only necessary information to the target audience. UI customization is done through drag-and-drop with live data. In a nutshell the UI Customization allows customers to:

  • ​Define user groups such as administrators, supervisors and technical staff.
  • Define group hierarchy so that a child group inherits the customization of its parent groups'.
  • Calem Designers make the UI Customization easy with drag-and-drop:
    • Modules - hide modules not accessible. For instance, an operator group has access to Service Request and Work Order modules only.​
    • Menu - hide menu items of a module not accessible. For instance, a customer group with access to work order module can only view "My WO" menu, but not "All WO" menu.
    • Forms - hide menu and fields of a form that are not accessible. 
    • Reports - hide fields of a report that are not accessible.
Data Customization

Data customization allows customers to add custom fields and change dropdown lists.

  • ​Custom fields are fields that are used by customers but not present in Calem out of the box. Customers can use data designers to add custom fields. Then, use the UI customization to add the custom fields to forms.
  • Dropdown values such as work order statuses are used extensively in Calem. ​Customers can add/remove dropdown values. Coupled with configuration properties, customers can further customize the status graphs such as work order status graph.
Text Customization
Texts are used as labels for data items. Customers can customize texts based on business requirements. For instance, a work order is called "Ticket" so one can customize the work order to reflect it.

Configuration Properties
Both client and server configuration properties can be changed to perform deep system behavior customization. Here are some examples:
  • ​Use a custom logo (through client configuration)
  • Make a data field required (through client configuration)
  • Turn off workflow notifications when preventive work orders are generated (through server configuration)
  • Enforce a user to specify a job role when reporting hours for users with more than one job roles (through server configuration.
Additional Information

You may review Calem Enterprise Admin Guide and Calem Touch Admin Guide for detailed description of the functions outlined here. Do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for any questions. ​

Workflow Events Enhancements for Work Orders
Multi-Site Solution