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Open Work Order Alerts

This feature allows one to define alert emails for open work orders based on their priority and open days. It also allows administrators to configure site-specific alerts and default alerts for the system.

  • Menu path: Admin module | Data Design | Open WO Alert
  • You can define multiple alerts for a work order priority. For instance, here's an example of open alert configuration:
    • P1 priority open 3 days send alert emails
    • P2 priority open 5 days send alert emails
    • P1 priority open 6 days send alert emails
    • P2 priority open 12 days send alert emails
    • P3 priority open 17 days send alert emails
  • The recipients of the alert emails include work order planners, monitors, and people assigned to work orders.
  • Once the open alert configuration is set. You may set the alert at EAM company or EAM site level:
    • Menu path: Organization module | EAM company
      • Set open WO alert for the system
    • Menu path: Organization module | EAM company | Site tab
      • Set site specific WO alert
      • If not defined, the EAM company open alert is used if found.
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